Business Process Outsourcing
Pencil technologies helps organizations achieve higher success in their Sourcing and Procurement functions through focused service offerings spanning the four key domains of Sourcing, Procurement, Master Data Management and Platform Enablement.
Savings: Our Sourcing initiatives help you achieve significant savings across addressable spend.
Standardization and Compliance: Our Procurement operations with efficient and standardized transactional processes help drive compliance through alignment with contracts, requisition management, purchase order and catalogs.
Master Data Integrity: Pencil technologies Master Data Management Service ensures integrity of underlying reference data and transactional data across material, vendor, customer and pricing masters. Enhanced Operational Efficiency: We deliver end-to-end managed services. Our business enabling suite Base, helps improve the overall operational governance and process performance levels.
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms; BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact Centre services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called near shore outsourcing. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.